OptiCom’s Technical Department consists of 14 highly qualified engineers who are constantly engaged in the implementation and support of IT projects of various scale in multiple fields of IT - from relatively simple to very complex and unique.
Over the past 5 years more than 80,000 tasks were completed within the scope of the everyday workload. Without the availability of automation tools for the incoming flow of work requests, it would be impossible to organize a qualitative and timely implementation of tasks. Starting with July 1, after half a year of testing and configuration, a new highly efficient system that meets all modern needs has been introduced into permanent operation in OptiCom.
This system is implemented in the form of portal help.opticom.lv on the basis of DeskPro solution. The portal allows you to conveniently and quickly receive and process incoming requests, register tasks, easily communicate between parties involved in the implementation of the tasks, get a prompt feedback from engineers, effectively collect statistics and monitor performance live. Users can track the status of all requests, leave feedback and evaluate the work of OptiCom’s specialists.
In case you are not using the portal already, we invite you to register!
We are proud to announce, that starting with April 19th, 2018, OptiCom has one more in-house certified data protection officer (DPO) with technical specialization in IT-security.
Our IT experts and DPO, in cooperation with our legal partner, would help you answer these important questions regarding GDPR and design a turnkey solution to protect and control the flow of personal data within your organization.
To find out more, we offer an individual consultation on GDPR led by our technical specialists and DPO, as well as lawyer from our legal partner.
We are proud to announce that December 1st 2017 marks 23rd year of OptiCom’s professional experience!
Dear Customers and Partners! Hereby we thank you for the challenges and accomplishments you set us to 365 days a year already 23 years in a row!
We hope that you would continue to rely on OptiCom’s team and take advantage of our accumulated expertise and potential to reach your IT and business goals.
P.S. Now we are even closer – help.opticom.lv
We are proud to announce, that on February 1st 2018, OptiCom has become HPE Platinum Partner in Latvia.
HPE Platinum Partner status implies that OptiCom is a high level professional in the scope of its operations, that OptiCom has a broad competence in HPE solutions and with specializations in servers, storages, networking, services, and that OptiCom is one of the most successful and efficient HPE solution integrator in Baltic states.
In the scope of HPE Platinum Partner status, OptiCom holds specializations in the following areas:
At the moment OptiCom is the only HPE Platinum Partner in Latvia.
SIA OptiCom is HPE partner in Latvia since 1997. SIA OptiCom is HPE Service Center since 2011.
The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years, and organizations have to make sure that necessary preparatory steps were taken. Where to Begin?
Due on 25 May 2018
The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years, and organizations have to make sure that necessary preparatory steps were taken.
The GDPR has a major impact on the organization's data protection policy, processes, management, and overall on how personal data is processed.
ASSEMENT: Where to Begin?
Four simple questions could help check your organization’s compliance with GDPR:
With the help of IT tools and products, OptiCom specialists will help you answer these important questions and design a turnkey solution to protect and control the flow of personal data within your organization. In cooperation with our legal partner, legal issues and business process audits are possible.
To find out more, we offer an individual seminar on GDPR led by our technical specialists, and includes participation of Data protection officer, legal partner and solution demonstration by technical engineer.
To achieve GDPR compliance, we use following vendor solutions: